PRIVACY POLICY
We are committed to treating the personal information we collect in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (the “Privacy Act”). This Privacy Policy sets out how we handle personal information provided to us, or otherwise collected by us when providing our services to you or when otherwise interacting with you (together, the “Services”).
In this Privacy Policy, “Accommodation Sydney”, “we”, “us”, “our” refers to Accommodation Sydney Pty Ltd (ACN 629 131 620) and any entity in the Accommodation Sydney corporate group.
What Personal Information we Collect
The Personal Information we collect about you may include your name, contact details, billing information and background verification data, but may also include information about the goods and services you buy from us, and how you interact with us.
How we collect your Personal Information
We collect personal information in a variety of ways, including:
- Directly: We collect personal information which you directly provide to us, including through the ‘contact us’ form on our website, when you make a reservation, request or receive services, subscribe to our marketing publications or when you request our assistance via email, in person, over the telephone or by other electronic means.
- Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
- From third parties: We collect personal information from third parties, such as travel agents.
- From publicly available sources: We collect personal data from publicly available resources.
Purpose of collection
We may collect, hold, use and transfer personal information for the following purposes:
- to enable you to access and use our website, associated platforms and social media platforms;
- to provide services to you as a client;
- to provide and improve our products and services and those of the Accommodation Sydney group;
- to contact and communicate with you;
- to interact with governmental or regulatory bodies or other authorities in relation to you;
- for internal record keeping, administrative, invoicing and billing purposes;
- for analytics, market research and business development, including to operate and improve our website, services and associated social media platforms;
- for advertising and marketing, including to send you promotional information about our offers, promotions and experiences and information that we consider may be of interest to you;
- to manage your reservation and the services we provide to you;
- where you have applied for employment or contracting with us, to consider your application to work with us and conduct any pre-employment reference checks and to send you information about future job opportunities that we consider may be of interest to you;
- for business purposes including any proposed acquisition, disposal, merger or similar of our business or entering into a joint venture, collaboration or referral arrangement; and
- to comply with our legal obligations.
Security and Access
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk.
Our disclosures of personal information to third parties
We may disclose personal information to:
- our employees, contractors and/or related entities of Accommodation Sydney;
- IT service providers, data storage, web-hosting and server providers;
- third party contractors, technology service providers and suppliers that assist us with providing our business processes, products and services;
- marketing or advertising providers;
- travel agents;
- professional advisors, bankers, auditors, our insurers and insurance brokers;
- payment systems operators;
- our existing or potential agents or business partners;
- courts, tribunals and regulatory authorities, in the event you fail to pay for services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
- any other third parties as required or permitted by law.
Your rights and controlling your personal information
Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint.
Cookies
We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Links to other websites
Our website may contain links or references to third party websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may vary this Privacy Policy from time to time, due to changes in our privacy practices or changes in the law or regulations. We will publish the amended Privacy Policy on our website.
Contact
For any questions or notices, please contact us at:
Address: 38 College Street, Darlinghurst NSW 2010, Australia
Email: privacy@accommodationsydney.com.au
Last update: 17 February 2026