BOOKING TERMS AND CONDITIONS
- About these terms
1.1 These Booking Terms and Conditions (“Terms”) govern the agreement between you and Accommodation Sydney Pty Ltd (ABN 96 629 131 620) (“Accommodation Sydney”, “we”, “us”, “our”) in relation to the booking and payment for apartment accommodation in the Sydney metropolitan area.
1.2 By making a reservation, you agree to be bound by these Terms. If you do not agree to these Terms, you must not proceed with a booking.
1.3 The person submitting a booking will be deemed to have accepted these Terms on behalf of all persons named in the booking.
1.4 These Terms should be read together with our Website Terms of Use and Privacy Policy, which are available on our website.
- Definitions
In these Terms:
“Accommodation Sydney”, “we”, “us”, “our” refers to Accommodation Sydney Pty Ltd (ABN 96 629 131 620);
“Australian Consumer Law” or “ACL” means Schedule 2 to the Competition and Consumer Act 2010 (Cth);
“booking” means a reservation made by you for apartment accommodation through our website or booking platform;
“Services” means the accommodation and related services we provide;
“you”, “your” refers to the person making the booking and all persons named in the booking.
- Reservations and confirmation
3.1 To obtain confirmation for a booking, you must complete the relevant reservation form including:
(a) customer information (including name, telephone number and email address);
(b) credit card information; and
(c) any special requests.
3.2 A reservation is not guaranteed until;
(a) we receive a deposit for the amount stated on your reservation page, for the dates required and length of stay; and
(b) you receive written confirmation from us.
3.3 Once we confirm your booking, your confirmation details will be emailed to you within 24 hours of reservation. We recommend that you retain this confirmation as a record of your booking.
3.4 If you do not receive confirmation within 24 hours of making a reservation, you should contact us by email or phone.
3.5 All reservations are non-exchangeable, non-refundable and non-transferable except as otherwise provided in these Terms, or as otherwise agreed by us in writing.
- Prices and payment
4.1 Prices
(a) Prices for accommodation vary depending on the apartment, length of stay, number of persons staying, the required dates and any additional goods and services.
(b) Prices and inclusions may change without prior notice.
(c) Unless otherwise stated, additional goods and services are not included in the nightly rate, including but not limited to additional persons, telephone calls, drinks, food, apartment upgrades, parking, and computer and internet connections.
4.2 Currency
(a) All rates and charges are in Australian Dollars (AUD) only.
(b) Rates specified in non-AUD on the website are indicative only and may vary depending on fluctuations in currency exchange rates.
(c) Foreign currency and travellers cheques are accepted at the exchange rate of Commonwealth Bank of Australia plus any applicable exchange fee. The Commonwealth Bank foreign exchange calculator may be used to calculate foreign currency amounts.
4.3 Deposit
(a) A deposit is required to secure your reservation, in the amount stated on your reservation page.
(b) The deposit is not refundable in the event of cancellation, except as provided in clause 6 below.
4.4 Balance payment
(a) The balance for accommodation is payable on arrival and must be paid in full for the entire period booked prior to keys being provided.
(b) We reserve the right to refuse accommodation if payment is not made in full.
4.5 Security deposit
(a) A security deposit of between AU$500 and AU$1,000 (depending on the accommodation and length of stay) is charged on arrival.
(b) The security deposit is fully refunded upon departure, unless there are outstanding charges for services, or in the case of damage, loss or smoking inside an apartment during your stay.
(c) Any outstanding charges will be deducted from the security deposit and the remainder refunded to you. Examples of charges that may be deducted include:
(i) loss of security/access card, tag or key — $300 per card, tag or key;
(ii) loss of keys — $300 per key;
(iii) lockout — $150; and
(iv) smoking inside an apartment — $250.
- Special requests
5.1 Special requests indicated on your booking form may be subject to availability and additional cost and are not guaranteed unless confirmed before check-in.
- Cancellations and refunds
6.1 The deposit paid to secure a reservation is not refundable in the case of cancellation of the booking or any part thereof, except as provided in clause 6.3 below.
6.2 Once the dates of a booking are confirmed by us, you undertake to pay the full cost of the accommodation booked at the time of check-in.
6.3 If any portion of the booked period is cancelled after check-in, we are under no obligation to refund any monies paid. We advise clients to rely on their travel insurance for such circumstances.
6.4 We will use reasonable endeavours to provide you with the accommodation and services specified in your booking. However, in certain circumstances we may need to change the details of your booking or substitute other accommodation or services. In such cases, we will use reasonable endeavours to notify you of any changes and offer you either:
(a) alternative accommodation or services; or
(b) a full refund of your deposit with cancellation of the booking.
6.5 Nothing in this clause limits any rights you may have under the Australian Consumer Law.
- Check-in and check-out
7.1 Check-in
(a) Standard check-in time is from 3PM to 11PM.
(b) Early check-in is subject to availability and may be provided at our sole discretion. If the apartment is booked the night before your arrival, early check-in is not available.
(c) Guaranteed early check-in (from 7:30AM) can be secured at the time of booking at a cost of half the nightly rate or as otherwise agreed in writing.
(d) Late check-in can be secured at the time of booking at a cost of $150 or as otherwise agreed in writing.
7.2 Check-out
(a) Standard check-out time is by 10AM.
(b) Late check-out is subject to availability and may be provided at our sole discretion. If the apartment is booked on the night of your departure, late check-out is not available.
(c) Guaranteed late check-out (no later than 6PM) can be secured at the time of booking at a cost of half the nightly rate.
(d) Failure to check out at the agreed time may result in an additional charge equal to one night’s rate plus the cost of packing, moving and the storage of your belongings.
(e) We reserve the right to enter the apartment after the agreed check-out time and to move and store your belongings if necessary.
- Your obligations
8.1 You represent and warrant that:
(a) all information you provide for the purpose of booking, ordering or purchasing products or services is true, accurate and complete;
(b) the credit card you are using is your own; and
(c) there are sufficient funds to cover the cost of the products or services booked.
8.2 Your booking may be rejected at any time if you fail to meet any of the obligations in clause 8.1.
8.3 If there are any changes to the details you have supplied, it is your responsibility to inform us as soon as possible. While we will make reasonable efforts to accommodate any such requests, we cannot guarantee that they can or will be met. In such circumstances, there will be no refund of monies paid on your original booking.
- Apartment conditions
9.1 The apartments are not serviced during your stay. You are responsible for keeping the apartment in a clean condition.
9.2 Two sets of keys are provided to each apartment. Additional key sets and access cards are subject to availability and additional charges may apply.
- Liability and exclusions
10.1 The accommodation is provided without warranties of any kind, either express or implied, other than those warranties or conditions which are imposed by and incapable of exclusion, restriction or modification under applicable law.
10.2 Nothing in these Terms has the effect of excluding, restricting or modifying any non-excludable statutory condition, warranty, guarantee, right, remedy or other benefit preserved by the Competition and Consumer Act 2010 (Cth) or any other applicable legislation.
10.3 Where we are not entitled to exclude a warranty, condition or term implied by law, and to the extent permitted by law, our liability for breach of any such warranty, condition or term is limited to the resupply of the relevant goods or services.
10.4 To the extent permitted by law, we, our agents, representatives and licensors are not liable for any loss, injury or damages whatsoever, whether direct, indirect, exemplary, punitive, special, incidental, consequential or otherwise, including without limitation claims for loss of profits, business, use, goodwill, data or savings, resulting from or connected to the use of or access to, or inability to use or access, the booking facility or any services provided through it.
10.5 We are not liable under any circumstances for loss, theft or damage to occupants or clients and/or their property and belongings. Occupants and clients are advised to purchase travel insurance to cover unforeseen circumstances relating to themselves and/or their personal belongings.
10.6 Some jurisdictions do not allow the exclusion of implied warranties or consequential or incidental damages, so portions of the above-referenced exclusions may not directly apply to you. If a jurisdiction does not allow the exclusion or limitation of liability in accordance with the foregoing but allows limitations of liability to a certain maximum extent, then our liability is limited to that extent.
10.7 To the extent permitted by law, you waive any and all claims against us, and our respective agents, representatives and licensors, arising out of your use of the booking facility.
- Force majeure
11.1 We are not in breach of these Terms and are not liable to any party for a delay or failure to perform an obligation resulting from events or circumstances beyond our reasonable control, including acts of God, war, flood, fire, explosion, pandemic or public health emergency, civil disobedience, legislation not in force at the date of these Terms, labour disputes, or delays or actions of third parties including apartment owners over which we have no control.
11.2 If a delay or failure to perform our obligations due to an event or circumstance beyond our reasonable control exceeds 30 days, we may immediately terminate the booking by written notice to you.
- Indemnity
12.1 You agree to defend, indemnify and hold harmless Accommodation Sydney, its officers, directors, employees, agents, subcontractors, licensors and suppliers from and against all claims, actions, demands, liabilities and settlements, including all legal and accounting fees, arising in connection with your use of the booking facility or resulting from, or alleged to result from, your use of the booking facility or your violation of these Terms.
- General
13.1 Severability
If any part of these Terms is held to be unenforceable, the unenforceable part must be given effect to the greatest extent possible and the remainder will remain in full force and effect.
13.2 Entire agreement
These Terms, together with the terms and conditions of the relevant booking platform on which you made your reservation (if applicable), constitute the entire agreement between us in relation to your booking and supersede all prior or contemporaneous communications, whether electronic, oral or written. To the extent of any inconsistency, these Terms prevail.
13.3 Waiver
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
13.4 Governing Law
These Terms are governed by the laws of New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
- Contact information
If you have any questions or complaints about these Terms or your booking, please contact us at:
Accommodation Sydney Pty Ltd
Address: 1301/38 College Street, Darlinghurst NSW 2010, Australia
Email: reservations@accommodationsydney.com.au
By making a booking, you acknowledge that you have read, understood, and agree to be bound by these Booking Terms and Conditions.